DEPOSITS AND PAYMENTS
TITLECHASER SPORTS requires a 50% deposit to begin all orders. By submission of your deposit, you understand and agree to our company policies.
Deposits are non-refundable and if you decide to cancel your order the deposit will not be refunded. The balance of your order will be due before shipping goods to you. We will not release orders until the balance is paid in full.
If your order is not paid in full after two weeks of being ready to deliver you will be charged a storage fee of $50 per week which will be applied to your balance due. If your uniform order is not paid within 60 days of being ready to ship TITLECHASER SPORTS reserves the right to destroy and dispose of or sell your uniforms to another client.
SELECTING YOUR TEAM COLORS
The colors of your uniforms and apparel is selected by using the Pantone color code selected in your designs or the closest Pantone color code based on the designs. Pantone colors are always displayed on your artwork. If you require any specific color codes, those must be provided to us. Every color will print a differently on the fabric after printing depending on the GSM, weight and type. For this reason, we do not offer refunds for color issues for shades of color. Only obvious mistakes in color (i.e. Navy instead of Sky Blue) will be eligible for refunds.
Pantone Color Chart: https://www.pantone.com/color-finder
ARTWORK DEPOSIT
Artwork is FREE BUT there is a $100 deposit that goes towards the purchase of your order, if you choose not to proceed with your order after the first mockup is done the artwork deposit is non-refundable. When this deposit is paid, you are able to schedule a call to speak directly to a TITLECHASER SPORTS Art Coordinator about the design(s) you want to see.
Our Art Coordinator focuses on helping you through the art process up until you see designs that you approve. The process typically takes 0-3 revisions (this can increase depending on having “good” instructions from you to start with as well as the ability for your organization to finalize a design). After art is approved by you, we are able to move into the next stage of our process. When the order is submitted into the production process, changes in art will affect delivery and will result in design change fees.
REFUNDS AND RETURNS
TITLECHASER SPORTS does not offer returns or refunds on custom orders. All sales are FINAL
TITLECHASER SPORTS makes fully custom uniforms and apparel. Every order is customized and produced solely for the customer, team or organization.
For this reason, we cannot offer refunds for your custom orders.
If an error in color or design is made on an order by TITLECHASER SPORTS will remake the items at no additional charge. If the customer makes a mistake in their order request TITLECHASER SPORTS may correct the items at a discounted rate which will be determined at the time of reorder.
If there are any issues with your order, please contact us at uniforms@titlechasersports.com and we will do our best to make sure you are happy.
LEAD TIME
Nothing is more disappointing than ordering your custom uniforms and apparel only to have them show up late and potentially miss a game or an event. For this reason we want to ensure that you understand what our lead times are and what that really means to you!
Our official lead time is 4-5 weeks from artwork approval and deposit!
RUSH SERVICE
Rush services that allow your order to ship in less than the normal 4-week timeline may be available. Please contact your sales rep for further details. Note that surcharges will apply for rush services.
FILL-IN POLICY
1 Piece Fill-In on exact repeats
Inevitably you will need to order additional jerseys or garments during the season. This can happen for a variety of reasons including new players being added, players leaving, damage from play or improper laundering. In addition, in order to extend the life of your uniforms, you will need to add uniforms each year as players change, graduate, or move on. The bottom line is that ordering fill-in jerseys is a necessary evil of the team uniform business and historically has been the number one complaint of schools, teams, and leagues. Sublimation thankfully makes this process easier and more transparent. Our fill-in policy and charges are below.
STANDARD FILL-IN POLICY
For repeat and fill-in for existing orders (not Emergency Uniform Fill In-see below) standard lead times will apply. In addition, the following surcharge applies to fill-ins of less than 10 pieces. For fill-ins of 1 or 2 pieces a surcharge of 30% applies, for fill-ins of 3 to 5 pieces a 20% surcharge applies, and for 6-9 pieces a 10% surcharge applies. All fill-in orders must reference the original PO or Order Number. New sizing and numbers are acceptable on fill-ins. Fill-in surcharges are based on each piece not order total. What this means is that if you ordered 20 total items on the order but it was divided as 3 of one item, 6 of another, and 11 of another then the surcharges on the individual items would be 20%, 10%, and 0%. Please note that NO CHANGES to color, design or logos can be done on fill-ins. The only acceptable changes are numbers and/or names. All fill-ins are subject to a $10 freight charge when under 10 total pieces.
Emergency Uniform Fill-In Order
The lead time for emergency fill-in orders to replace ripped or damaged jerseys or to accommodate new players is 2 weeks. Maximum number of units that can be ordered under this program is 2. There will be a 30% surcharge for this service. Only player uniforms can be ordered on this service. This means that items such as hoodies, compression, jackets, and accessories are not eligible for this service.
SIZING KITS
NEED TO RENT A SIZING KIT ?
Here at TITLECHASER SPORTS, we understand that the fit and quality of your uniforms are possibly the most important next to the look and performance for several reasons.
For this reason, we are willing to offer a sizing kit to ensure each player is ordering the sizes needed to achieve maximum performance in our uniforms. You can reserve a sizing kit in any of our uniforms with a $200 REFUNDABLE security deposit. In the sizing kit, you will receive a pair of pants and jerseys in each size needed for fitting. The sizing kits come with the following stipulations.
* $200 refundable security deposit (refundable for placed order)
* $50 shipping (nonrefundable) 1 week of use (7 days) from the day you receive the kit. The kit must be mailed back to TITLECHASER SPORTS on the day after the 7th day of use. You will be provided with a return label in the sizing kit to mail it back to TITLECHASER SPORTS. For the kit that is out past the 7th business day $50 will be deducted from the security deposit (For example you receive the kit on a Monday, the kit must be dropped off back at UPS by the next Monday. Beginning Tuesday $50 will be deducted from the security deposit)
* If any items come back ripped, torn, or damaged beyond use $50 per item will be deducted from your deposit.
* You can apply the $200 refundable security deposit towards your order total.
* You can reserve a sizing kit by emailing uniforms@titlechasersports.com
* Payment options include debit/credit cards, Square, or PayPal. The total charge will be $250.
(express shipping is available for an additional non-refundable fee; please see express shipping rates below)
Express Shipping Rates for Sizing Kits:
Next Day Air – $75.00
2nd Day Air – $60.00
3 Day Select – $45.00
ORDER SUBMISSIONS AND CHANGES
Order Submission:
* All clients are to fill out the order form to place their order. All teams are responsible for ensuring that all information on the order form is correct at the time their order is placed. TITLECHASER SPORTS will not be held liable for any information submitted by a team, organization, or individual that is incorrect. Please review your order form before submitting them to TITLECHASER SPORTS for production.
* Handwritten orders will not be accepted.
Order Change:
* TITLECHASER SPORTS works to produce your order as quickly as possible, due to this we do not allow changes to your order once it has been submitted. (Changes include numbers, sizes, names, colors, logos, or any items that affect the production time of your order.)
* If you need to add new uniforms to your order or after the initial order is placed they may have a different delivery date from the original order.
UNIFORM INK QUALITY
Kiian Inks – The Worlds Finest
As you might expect, there is a huge variance in the quality of inks used in sublimation. We use Kiian Hi-Pro inks which are the world’s finest. Kiian inks offer unsurpassed color vibrancy, saturation, durability, and color fastness. These inks are also some of the most expensive in the world costing as much as 10 times what lower grade inks cost. These inks were the first from a major ink supplier to receive a certification under the restricted substances list and are approved for all garment manufacturing. This certification is so rigorous and extensive that it shows our commitment to using only the very best products available.
Kiian Hi-Pro inks, in addition to maintaining the certifications above, are water-based inks and as a result, are safe for all youth garment manufacturing.
ARTWORK LOGO SUBMISSION FILE FORMATS
Logo files need to be in the following file types: AI (Adobe Illustrator), .EPS (Encapsulated PostScript) or . PDF(Portable Document Format). These files are required so that the production process can run smoothly and efficiently.
FABRICS TYPES AND ATTRIBUTES
Rest assured that ALL of our fabrics meet or exceed not only industry standards but the standards of the top brands in the industry!
TACKLE TWILL VS SUBLIMATION
So you’re interested in buying some custom uniforms, but you’re not sure whether to get tackle twill or sublimated? Well before we go into what we think’s best, let’s have a brief look at each process:
Tackle Twill, or stitched, involves sewing down a number or letter made by cutting pieces of one material and applying them to the surface of another material usually with a nylon twill. Tackle Twill begins with a “patch” of sorts that is applied to the uniform and is then sewn to the material for a more rugged and professional authentic finish.
The advantage of Tackle Twill is it offers a more professional authentic and bolder look to your uniform, much like embroidery but with a lower stitch count, so it’s more affordable while creating a three-dimensional work of art.
Sublimation on the other hand is a traditional printing method in which a printer uses heat to transfer dye directly into the desired uniform. Rather than weaving, embroidering, or screen printing a design, sublimation applies the pigment directly into the material in a vibrant and colorfast way. One of the biggest advantages of sublimation is it does not fade or chip. And if you have a very elaborate logo like say a massive bulldog, then this process makes it very easy to make a bold statement on your uniform.
Each of the processes is quite different and both serve a purpose in the world of custom sports uniforms and apparel. Tackle Twill is the most popular method used by professional sporting teams and gives a bold, authentic, and classic look, whereas sublimation is ideal for people wanting a lighter garment where they can showcase a very unique, elaborate or intricate design. There's a pricing difference with Tackle Twill costing more than Sublimation.